Effective Date: 2015-12-12
What Information Do We Collect?
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you wish to purchase a product from this website we may collect details such as your name, address, delivery address, telephone numbers, gender, age and other information relevant to your purchase.
As we are required by law to obtain your consent to the collection of “sensitive information” (such as credit card information), we will assume that you have given consent to the collection of all information you have provided to us for use in accordance with this Statement, unless you tell us otherwise.
Third Party E-Commerce Solutions Provider
Our shopping cart is hosted by PAYPAL. They host our ordering system, and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.We do not process any orders through the website ourselves. All orders are processed via PAYPAL.
How We Collect Information
We may collect personal information about you when you visit our website, when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), or when you have contact with us in person. We will not collect any personal information without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.
How We Use Your Personal Information
We generally collect your personal information for the following purposes:
- To facilitate your access to our website, products and services
- To deliver products you have ordered from us
- To conduct marketing activities
- To provide you with information about our products and services
- To seek your opinion on our products, services, marketing and website.
- To send you newsletters
Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to develop a profile of who is using our service and what their interests are. This assists us in offering products to suit the needs of the users of this website.
Disclosure of Personal Information to Third Parties
We may disclose your personal information to third parties for the purpose of which the information was collected, or for related purposes. For example to complete a transaction on your behalf or provide you with a product that you purchased. We engage third party contractors to perform services for us which involve the contractor handling personal information we hold. For example, we currently engage third party contractors to:
- ?Deliver products purchased from this website
- ?Provide electronic funds transfer services, credit card account processing and related services
In these situations, the third party contractor is strictly prohibited from using any personal information about you outside of the specific purpose for which we have supplied it. We may also disclose your personal information to various law enforcement agencies and governments around the world for security, to comply with a subpoena, customs and immigration purposes. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate any suspected unlawful activity.
If Boyfriend Pillow is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Access & Correction of Information About You
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purposes of correcting or updating that information. We may recover from you our reasonable cost of supplying you with access to this information. Your request to provide access to this information will be dealt with within in a reasonable time. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Technologies such as: cookies, beacons, tags and scripts are used by Boyfriend Pillow and our partners (such as bloggers, used for promotional or marketing purposes), affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users? movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
We may use a live chat feature to assist you with customer services. If our chat feature is offline we will collect your name and email address so that we may reply to your request. We will email you a full live chat history at end of live chat service.
Social Media Widgets
Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as post code).
Security of Your Personal Information
We will securely hold your personal information and we will not trade, rent or sell it.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using PAYPAL.
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We take all necessary measures to ensure the security of hard-copy information.
Once your transaction is finalised, both the electronic and hard-copy information are securely archived. After a period of 7 years, both the electronic and hard-copy information will be destroyed.
Resolving Your Concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.
If we make any material changes we will notify by means of a notice on this Site prior to the change becoming effective.